Refund policy

We want you to be completely satisfied with your purchase from Yarn Hook Haven. If for any reason you are not, we offer a hassle-free return and refund policy. Please contact our customer service team within 7 days of receiving your order to initiate a return. Items must be returned in their original condition and packaging. Once we receive your return, we will process a refund to your original form of payment. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part. For any questions or assistance with your return, please don't hesitate to reach out to our friendly customer service team. Thank you for shopping with us!